Comment from a reader on the post Smaller Bills Sir:
I have always been confused and frustrated the fact that businesses - even big companies - often don't have change. It's like every store in the Philippines operates like a liquor store in a bad neighborhood - the cashier carries no cash. When I worked cashier at a fast food place while growing up, we were given a "cash drawer". This had an exact collection coins, bills, etc. At the end of the day, I had to re-assemble my cash drawer for the morning cashier the next day. This made sure that every cashier had change for customers every day. This is how most retail businesses operate. It's pretty simple. Here in the Philippines, the cashiers start with nothing then they beg for coins and bills from their customers all day. This is bad management and poor customer service. A friend of mine years ago moved back to the United States and he joked: "I'm moving to a country where people have change." I'm not ready to make that move, but c'mon Philippine managers: get your sh** together and give your cashiers change in the morning!
Tuesday, April 3, 2012
3 comments:
All comments are posted anonymously. We don't care who you are, we just care about what you have to say. But let's keep it civil. No slander. Talk about issues, not individuals. No racism. Cool it on the profanity. Like Sinatra said, "You don't need to work blue. You'll never play the big houses with that crap."
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I AGREE , 100%
ReplyDeleteHOW I DEAL WITH THAT WHEN THEY GIVE ME MY CHANGE IN 1 PESO COINS , EVEN A HANDFULL IS I PUT IT IN MY POCKET AND SMILE ON THE WAY OUT !
It's been this way forever! At least for the 30 years I have been coming to the Philippines! So what's new? If you want customer service of a quality found in the western world, them move back! This is the way things are done here. Accept it or leave.
ReplyDeleteIt's not only the businesses but the banks too.. Imagine a bank not even able to produce proper change down to the centavo? I think that this is a wider cash flow problem throughout the country (failing to produce enough currency for transactions). I watched an attendant at the gas station today end up pumping 17p more into a tank just because the customer didn't have the peso coins to make it even change with a bill! Another symptom of this problem is the restriction of leaving this country with more than 10,000 pesos in your possession (really? $250 is gonna break the National Philippine bank?)....
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